Standard Shipping Times

Australia: 4 - 9 business days

New Zealand: 4 - 9 business days

Processing Times

Orders can take 1-2 business days to process after placing the order before shipping out.  We do not ship on weekends.

 

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at infu@basedsupplies.com and we'll help you out!

 

Where do you ship from?

Orders are prepared through designated fulfillment facilities and packaged to help them arrive in good condition. Tracking information is provided when available. 

 

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.